Refund Process

We want your shopping experience to be smooth — even if you need to make a return or cancel an order. Here’s what to expect regarding refunds:

✅ Steps in the Refund Process

• Item Received & Inspected: Once we receive your returned item, our team inspects it to ensure it meets the return conditions.
• Refund Initiation: After approval, the refund is initiated — typically within 1–3 business days of receiving the return.
• Processing Time: Depending on your payment method, it may take 5–10 business days for the refunded amount to reflect in your account.

💰 How Refunds Are Issued

• Original Payment Method: Most refunds are sent back to the original payment method used during checkout.
• Store Credit: In some cases, you may opt to receive store credit instead, which is issued instantly once approved.

❌ Non-Refundable Charges

• Original shipping costs and any payment processing fees (if applicable) are non-refundable.

⏱ What If Your Refund Is Delayed?
If your refund hasn’t arrived after 10 business days from the approval date:

• First, check your bank or payment provider’s processing time.
• Still concerned? Contact our support team — we’ll be happy to assist you.

🔒 Why Clear Refund Policies Matter

• Clear refund timelines help avoid confusion and reduce follow-up queries.
• Providing upfront expectations ensures a smoother experience even when things don’t go as planned.
• Fast and reliable refunds build trust and encourage customers to shop again with confidence.
• Well-communicated policies also help prevent chargebacks and protect both the customer and the business.

We believe that even a refund can be a positive experience when it’s handled fairly and transparently.