If your tracking number isn’t working or showing any updates, don’t worry—this is a common situation with simple explanations. Here’s a quick guide to help you understand why it happens and what you can do.
🔍 Common Reasons for Tracking Issues:
- 📄 Typo in the tracking number – A minor error can result in no results found.
- 🚚 Package not yet scanned – The shipment may not have been scanned into the carrier’s system yet.
- 🌐 Wrong tracking portal – Make sure you’re checking the correct shipping carrier’s website (e.g., Delhivery, Bluedart, Shiprocket, etc.).
- ⚙️ Technical glitches – Sometimes delays occur due to syncing issues or data transfer delays between systems.
🛠️ What You Can Do:
- Double-check the tracking number you received via email or SMS.
- Use the carrier’s official tracking page (e.g., Shiprocket Tracking).
- Allow up to 24–48 hours for the first scan to appear in the system after dispatch.
- If the issue persists after 48 hours, contact our support team.
📨 When Contacting Support, Please Include:
- ✅ Your order number
- ✅ The tracking number you received
- ✅ A screenshot (if available) of the error or missing information
💡 Why This Happens Behind the Scenes
Your tracking experience relies on multiple technical layers like APIs, pixels, and backend data transfers between us and the shipping carrier. These processes can sometimes experience slight delays, even though your product is on the move.
🧠 Pro Tip
Some customers use third-party tracking tools, but we recommend relying on the official carrier link we provide to avoid incorrect status updates.
✅ Final Word
Our goal is to be transparent and helpful—even when technical hiccups occur. This section is designed to give you clarity and control without needing to wait in support queues. If the problem still isn’t resolved, we’re here to help!
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