Troubleshooting Billing Issues: Common Problems & Solutions

We understand that billing issues can be frustrating. Here’s a guide to help you identify and resolve common problems related to payments, subscriptions, and charges.

❌ Declined Payments

Here are a few common reasons your payment might be declined and how to fix them:

• ✅ Double-check your card number, expiration date, CVV, and billing address.
• ✅ Ensure you have sufficient funds or available credit.
• ✅ Contact your bank to verify if they blocked the transaction.
• ✅ Try a different payment method if the issue persists.

💸 Unexpected Charges

If you see an unfamiliar charge, it might be due to:

• Currency conversion fees for international purchases.
• Subscription renewal or auto-renew settings.
• Delayed charge capture (appears days after purchase).

Tip: Review your order confirmation email and transaction history before contacting support.

↩️ Chargebacks

A chargeback is a request to reverse a charge through your card provider. Before initiating one, we recommend:

• 📞 Contacting our support team for a direct resolution.
• 💬 Providing your order number and payment method.
• 🕒 Waiting up to 24-48 hours for a support response.

High chargebacks may result in account suspension or payment processor penalties, so resolving issues with us first is best for everyone.

🔁 Failed Subscription Payments

If your recurring payment failed:

• 📝 Update your payment details in your account settings.
• 📧 Check your email for failed payment notifications.
• ⏳ Retry the payment manually if possible.

🐢 Slow Payment Processing

Payments may appear “pending” due to:

• Bank or card provider delays.
• Holiday/weekend processing times.
• Currency conversion hold-ups for international orders.

📣 When to Contact Support

Please reach out to our support team if:

• You’ve been charged incorrectly.
• Your payment keeps failing without reason.
• You want to dispute a charge or request a refund.

Having your order ID, payment method, and screenshots ready can speed up the resolution process.

✅ Why It Matters

Resolving billing issues quickly improves your experience and helps us maintain trust. Our goal is to make billing as clear and simple as possible, and our team is here to help when things go wrong.